Frequently Asked Questions (FAQs)
General Questions
What is TRACITREASURE?
TRACITREASURE is an independent online store offering carefully selected lifestyle and everyday-use products. We focus on providing a clear, reliable, and straightforward shopping experience.
Where are you located?
We are based at:
36 Ave
Surrey, BC V3Z 0Z6
Canada
How can I contact you?
You can reach us through the following methods:
- Email: SUPPORT@tracitreasure.shop
- Phone: +1 672-205-0544
Our support team is available Monday – Friday, 9:00 AM – 5:00 PM.
Orders & Payments
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
What payment methods do you accept?
We accept secure online payment methods available at checkout, including major credit and debit cards.
Can I cancel or change my order?
Orders can only be modified or canceled within a short time after being placed. Please contact us immediately if you need assistance.
Shipping & Delivery
How long does shipping take?
Estimated delivery times are:
- Canada & United States: 5–10 business days
- International: 7–15 business days
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Do you ship internationally?
Yes, we ship to multiple countries. Delivery times and availability may vary depending on your location.
What if my order is delayed?
Shipping times may vary due to external factors. If your order is significantly delayed, please contact us and we will assist you.
Returns & Refunds
Do you accept returns?
Yes, we accept returns under certain conditions. Please review our Return & Refund Policy for full details.
How do I request a refund?
To request a refund, contact us with your order details. We will guide you through the process.
Products
Are your products authentic and accurately described?
Yes. We aim to provide clear and accurate product descriptions so customers can make informed decisions.
Will the product look exactly like the pictures?
We strive to display products as accurately as possible. However, slight variations may occur due to lighting or screen differences.
Security & Privacy
Is my payment information secure?
Yes. We use secure payment systems to ensure your financial information is protected.
How is my personal data used?
Your information is used only for order processing and communication. We do not sell or share your data for marketing purposes.
Need More Help?
If your question is not listed here, feel free to contact us:
Email: SUPPORT@tracitreasure.shop
Phone: +1 672-205-0544
We are always here to help and aim to respond as quickly as possible.