Return & Refund Policy
Overview
At TRACITREASURE, we aim to provide a reliable and transparent shopping experience. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
Return Eligibility
Customers may request a return within 14 days of delivery if the following conditions are met:
- The item is unused and in its original condition
- The item is in its original packaging
- Proof of purchase (order confirmation or receipt) is provided
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale
- Gift cards
- Personal care items (if opened or used)
- Any item not in its original condition
Return Process
To initiate a return, please contact us at:
SUPPORT@tracitreasure.shop
Include the following details:
- Full name
- Order number
- Reason for return
Our support team will review your request and provide instructions for returning the item if eligible.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as TRACITREASURE is not responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days depending on your payment provider
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will review the issue and provide a replacement or full refund at no additional cost.
Order Cancellations
Orders can only be canceled within a limited time after placement. If your order has already been processed or shipped, cancellation may not be possible.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account again
- Contact your payment provider
- Contact us for further assistance
Exchanges
We only replace items if they are defective or damaged. For exchange requests, please contact our support team.
Contact Information
For any return or refund inquiries, please contact us:
Email: SUPPORT@tracitreasure.shop
Phone: +1 672-205-0544
Business Address:
36 Ave
Surrey, BC V3Z 0Z6
Canada
Policy Updates
TRACITREASURE reserves the right to update this policy at any time. Changes will be posted on this page.